Payment Policy

Accepted Payment Methods

At Straphive, We currently accept PayPal as our sole payment method for all purchases made through our store. By choosing PayPal at checkout, you can securely pay using your linked bank account, credit card, or PayPal balance.

Currency for Transactions

All transactions on our website are processed in Malaysian Ringgit (MYR). If you choose to make a payment using a different currency, your bank or payment provider may apply their own exchange rates and additional fees, which are beyond our control.

Secure Payment

We prioritise the safety and security of our customers’ financial information. All payment transactions are protected using SSL encryption to ensure your sensitive data is securely transmitted and never stored on our servers.

Shipping Policy Overview

We are pleased to offer free shipping for all orders within Malaysia. Orders placed before 18:00 PM (GMT+8) on business days are processed within 1–3 business days, with delivery expected in 3–6 business days thereafter. For more details, please refer to our Shipping Policy.

Return & Refund Policy Overview

If you are not fully satisfied with your purchase, you may return it within 30 days of delivery, provided it is in new condition with original packaging. We offer free return shipping and process refunds within 10 business days of receiving your returned item. For complete details, please visit our Return & Refund Policy.

Privacy Policy Overview

Your privacy is important to us. We collect, process, and store your personal information only for the purpose of fulfilling your orders and improving your shopping experience. We never sell or share your information with third parties without your consent, except as required by law. For more information, please read our Privacy Policy.

Google Merchant Center Compliance

Straphive strictly adheres to all Google Merchant Center policies. We ensure that all billing, checkout, and payment information provided on our website is accurate, transparent, and fully compliant with applicable regulations.

Need Help?

If you have any questions about our billing terms or payment process, our customer service team will be happy to assist you.

Store Name: Straphive

Email: info@straphive.com

Address: 27-03, 216 Residences, Jalan Kuchai Jaya 10, Taman Kuchai Jaya, 58200 Kuala Lumpur, Malaysia

Operating Hours: Monday to Friday, 09:00 AM – 06:00 PM (GMT+8)

Contact Form: Contact Page

Response Hours: We strive to respond within 48 Business Hours