Frequently Asked Questions
How long does handling take before my order is shipped?
Orders are processed and shipped within 1–3 business days from Monday to Friday, excluding Malaysian public holidays.
View Our Shipping Policy
What is the order cut-off time?
Orders placed before 18:00 (GMT+8) on business days will be processed the same day. Orders placed after this time will be processed the next business day.
View Our Shipping Policy
What currency are prices listed in?
All prices on our website are displayed in Malaysian Ringgit (MYR). If you use another currency, your bank or payment provider may apply exchange rates or fees.
View our Payment Policy
What is your return policy?
We accept returns within 30 days from the date of delivery for unused and undamaged items in their original packaging.
Please refer to our Return & Refund Policy for full details.
How do I request a return?
To initiate a return, contact our customer service team via info@straphive.com with your order number and reason for return.
View Our Return and Refund Policy
How long does it take to receive my refund?
Refunds are processed within 10 days after we receive and inspect the returned item.
View Our Return and Refund Policy